The Duties and Responsibilities of Mall Security Guards

The duties and responsibilities of mall security guards  

Being a mall security guard is more than just standing around and looking tough. In fact, there are several duties and responsibilities that come with the job. In this article, we’ll outline some of the most important ones so that you know what to expect if you’re considering taking on this role.


The Responsibilities of Mall Security Guards

Mall security guards have a variety of duties and responsibilities. They may be responsible for patrolling the mall, monitoring security cameras, and responding to incidents. They may also provide customer service and assist with lost children or other shoppers. In some cases, they may need to detain shoplifters or other criminals until police arrive. In the event of an emergency, they are responsible for evacuating the mall and ensuring that everyone is safe. The duties and responsibilities of mall security officers are outlined below.


Patrol the Shopping Mall

Mall security guards are responsible for Patrolling the mall and ensuring that shoppers are safe. They will also walk around to ensure all of the stores are in compliance with mall policies.

mall security guard  

Guards must also make sure that no one is loitering or acting suspiciously in the mall. If they see someone violating the rules, they can tell them to leave and even call the police, depending on the severity of the infraction.


Respond Responsibly to Emergencies

A mall security guard or other form of retail security, is called upon to perform a variety of tasks according to the instructions given by their employer. For example, if an emergency such as a robbery takes place, the guard must follow predetermined protocol consisting of procedures for emergencies including fires inside the building or store. A mall security guard should always have an idea where the nearest fire extinguisher is and how to use it if needed. In addition, depending on time of day and their employer’s specifications, a mall security guard may be required to respond to disturbances among customers as well.


Customer Service at the Mall

One of the most essential duties of a mall security guard is to provide customer service. Security guards can take critical child-protective measures if they notice strange behavior by an adult to a child or children. Mall security guards are also in charge of keeping unauthorized people out and making sure that only people with the right access come in.


Promote a Safe Environment in the Mall

The mall security team is proud to be responsible for the safety of its shoppers. They are continually working to discourage thieves and to maintain a safe environment for customers. The mall office receives regular witness reports about potential trespassers, potential shoplifters, or anything else that may endanger mall customers. When there’s an imminent threat, the mall security teams work closely with local law enforcement authorities


Parking Lot Security

Parking lot security is a huge part of mall security guards’ duties and responsibilities. They are often the first ones to notice when something has gone wrong in the parking lot, such as an accident. They also have to keep things moving smoothly by appropriately directing traffic or clearing people from the road during lines or accidents, respectively. In addition, they need to make sure that other shoppers in the mall feel secure, especially if they’re alone. They serve as security representatives who investigate things like bag searches to make sure everything is running smoothly.


Maintain Order

Security guards are often hired to ensure a mall is running smoothly. Some things they can do to maintain order would include keeping noise to acceptable levels, maintaining a high standard of cleanliness, and responding immediately when a potential issue arises. This could be something as simple as someone who appears to be injured or something more serious like someone robbing a store. Usually there is at least 1 security guard on duty during mall hours and the number may increase during peak traffic hours or at periods of high occupancy level.


Keep Watch Over Surveillance Equipment

One of the most important duties and responsibilities of a mall security guard is to monitor surveillance equipment. They may watch screens that display areas all around the property looking for suspicious activity. In many cases, their vigilance has helped to avoid crime from happening. They are also able to watch any trespassers on the property using external cameras monitored by an alarm system.

cctv camera  

One big responsibility for mall security is a direct response if an incident does happen. They are tasked with finding the situation, cordoning off the area, defending it or evacuating people, and taking any evidence and statements at the scene.


Respond to Criminal Activities

Mall security guards have a variety of responsibilities. They are given a central location where they can monitor the area for criminal activity. Since malls often house many high-end retailers, mall security guards must vigilantly watch for people who are stealing from stores. In addition, their surveillance is necessary to make sure that we don’t have intruders or terrorists inside the building.


Write Reports

Mall security guards have a very important job. They need to deal with issues that arise and manage risks at their mall. This can include rescuing people from an elevator, dealing with shoplifters, apprehending cases of theft, or even traffic control while cars come in or go out of the parking lot. Mall security guards also need to generate reports of any incidents they encounter and submit them to a supervisor. They may also be required to provide evidence to the police in the event of an assault or robbery.


What Kind of Risks Might You Run As a Mall Security Guard?

As a mall security guard, you are responsible for the safety and security of the mall and its patrons. You may be asked to deal with rowdy teenagers, shoplifters, or even potential terrorists. While the job can be exciting and rewarding, it also comes with its share of risks. Here are some of the risks you might run as a mall security guard:

  • You could be physically assaulted by a disgruntled patron or shoplifter
  • You could be sued if you use excessive force in detaining a suspect
  • You could be fired if you fail to prevent a serious security breach
  • You could be injured while chasing after a suspect
  • You could witness something traumatic, such as a violent crime

How to Land a Job as a Mall Security Guard

Mall security guards play an important role in keeping shoppers and employees safe. If you’re interested in a career as a mall security guard, here’s what you need to know about the duties and responsibilities of the job.


The primary duty of a mall security guard is to deter crime and maintain a safe environment. To do this, they patrol the premises, monitor entry and exit points, and check for suspicious activity. They also respond to emergencies and provide first aid as needed.


In addition to these duties, mall security guards also typically handle customer service tasks such as answering questions, directing lost shoppers, and managing crowd control. They may also be responsible for monitoring surveillance cameras and performing basic administrative tasks such as writing reports.


The specific duties of a mall security guard will vary depending on the size and layout of the mall, as well as the policies of the individual store. However, all mall security guards must be able to work long hours, often including weekends and holidays. They must also be able to remain alert and focused during their shifts.


If you are interested in pursuing a career as a mall security guard, contact your local malls or retail stores to inquire about open positions.


A Day in the Life of a Security Guard at a Mall

Working as a security guard at a mall can be both rewarding and challenging. It’s a great way to stay in shape and meet new people, but it can also be a bit boring at times. Here’s a look at what a typical day is like for a security guard at a mall:

mall security guard  

The first thing you do when you arrive for your shift is check in with the security office. You let them know that you’re on duty and collect any updates or information for the day. Then, it’s time to start your rounds.


You walk through the mall, keeping an eye out for anything suspicious. You might help someone who’s lost, or give directions to a visitor. If you see something that doesn’t seem right, you report it to the office or take care of it yourself if it’s not too serious.


Throughout the day, you keep an eye on the surveillance cameras and monitor the alarm systems. If there’s an emergency, you respond immediately and help evacuate the mall if necessary.


At the end of your shift, you check in with the security office again.


Requirements to Become a Mall Security Guard

In order to become a mall security guard, there are certain requirements that must be met. Some of these requirements may vary depending on the state in which you are applying, but here are some general requirements that are typically necessary:

  • Be at least 18 years old
  • Have a high school diploma or GED
  • Possess a valid driver’s license
  • Have clean criminal record
  • Complete a security guard training program

Some mall security guards may also be required to undergo drug testing and have a certain level of physical fitness.


Pros and Cons of the Job, Benefits and Salary a Mall Security Guard

Mall security guards are an important part of the security team for any shopping center. They provide a visible presence that can deter crime, and they also help to maintain order and safety in the mall. While the job of a mall security guard can be rewarding, it also has its challenges. Here are some pros and cons of the job to consider if you’re thinking about becoming a mall security guard.



  • The job can be exciting and varied, with opportunities to work different shifts and meet new people.
  • Security guards are an important part of keeping shoppers safe, and they can take pride in knowing they’re helping to create a safe environment.
  • The pay for mall security guards is typically decent, and there are often opportunities for overtime pay.


  • The job can be repetitive and boring at times, especially if you’re working long shifts.
  • Security guards may have to deal with difficult or uncooperative people, which can be stressful.
  • The hours can be challenging, as mall security guards often work nights, weekends, and holidays.

Future Career Paths for a Mall Security Guards

Mall security guards play an important role in keeping shoppers and store employees safe. But what does the future hold for these vital members of the mall community? Here are some potential future career paths for mall security guards:


1. Store Detective: Many mall security guards go on to become store detectives, working within a specific store to prevent theft and investigate suspicious activity.


2. Loss Prevention Officer: Loss prevention officers work to prevent shrinkage due to theft or fraud in retail environments. They may work for a specific store or for the mall itself.


3. Security Manager: Security managers are responsible for overseeing the security operations of a facility or multiple facilities. They develop and implement security plans, hire and train security staff, and investigate incidents.


4. Private Investigator: Private investigators conduct surveillance, gather evidence, and perform background checks for individuals or businesses. Many private investigators start their careers as mall security guards.

mall security guard  

5. Police Officer: Some mall security guards go on to become police officers, using the skills they learned on the job to serve and protect their communities.



Mall security guards play an important role in keeping shoppers and employees safe. They patrol the premises, monitor CCTV footage, and respond to emergencies. In addition, they may also provide customer service and assist with lost children or stolen items. If you are considering a career as a mall security guard, be sure to research the duties and responsibilities of the position so that you know what to expect.


Contact Allied Multinational Security for Mall Security Guards

If you need professional Mall Security Guards, contact Allied Multinational Security. We have security specialists dedicated to assessing your security threats and providing tailored solutions that suit your needs.


Call Allied Multinational Security today at 1-844-843-1160 to receive your free quote. We provide professional, reliable, and skilled security officers for a variety of business needs.



The mall security guard largely has to monitor people’s actions, therefore they must be a compassionate person. They are responsible for the safety of the people who visit the mall and can’t afford to not stress over their job.

Yes, it is a standard mall dress code. Malls are under heavy scrutiny for appropriate attire for their employees and security guards at most malls must abide by this dress code as well.

The most important duty that a mall security guard will have is the ability to diffuse a dangerous situation without the risk of injury or property damage. In the case that they are faced with an aggressive and potentially dangerous person in the mall, it is their first priority to get them out of the area as quickly as possible. Also, being able to open doors for people is a key duty for mall security guards.

While the duties and responsibilities of mall security guards are in high demand, they also often come across crimes. Therefore, it is important for mall security guards to report those crimes they witness themselves or discover while on duty.